[rt-users] rt-email-dashboards CRON strange error Debian RT 4.0.7

[Thomas Sibley]

On 05/13/2013 06:59 AM, David Lane (IT Support) wrote:
> Now I have a couple of other issue which could be unrelated (1) admins
> get copies of their own admincc messages

There is a $NotifyActor site-wide config option and a per-user preference.

> (2) help-comment at domain.com
> <mailto:help-comment at domain.com> is ignored and email comments are taken
> as correspondance

You didn't show your /etc/aliases file, but I expect you have
help-comment to run rt-mailgate --action correspond instead of --action
comment.

> [Mon May 13 13:00:08 2013] [error]: Can't locate object method
> "err_headers_out" via package "RT::Dashboard::FakeRequest" at
> /usr/share/request-tracker4/lib/RT/Interface/Web.pm line 891, <DATA>
> line 1000. (/usr/share/request-tracker4/lib/RT/Interface/Web/Handler.pm:209)
> [Mon May 13 13:00:08 2013] [error]: Caught exception: An internal RT
> error has occurred.  Your administrator can find more details in RT's
> log files. (/usr/share/request-tracker4/lib/RT/Dashboard/Mailer.pm:117)

Upgrade to RT 4.0.9.  This was first fixed in that version.