[rt-users] rt-email-dashboards CRON strange error Debian RT 4.0.7

[David Lane (IT Support)]

Hi everyone,

trying to get cron working (as root at the moment) - interestingly if i
reboot the server i get it to work once..

Not really sure how to troubleshoot this one  as

rt-email-dashboards --dryrun --all

works fine

as does email for RT normally...

Now I have a couple of other issue which could be unrelated (1) admins get
copies of their own admincc messages (2) help-comment at domain.com is ignored
and email comments are taken as correspondance

[Mon May 13 13:00:08 2013] [error]: Can't locate object method
"err_headers_out" via package "RT::Dashboard::FakeRequest" at
/usr/share/request-tracker4/lib/RT/Interface/Web.pm line 891, <DATA> line
1000. (/usr/share/request-tracker4/lib/RT/Interface/Web/Handler.pm:209)
[Mon May 13 13:00:08 2013] [error]: Caught exception: An internal RT error
has occurred.  Your administrator can find more details in RT's log files.
(/usr/share/request-tracker4/lib/RT/Dashboard/Mailer.pm:117)

the problem seems to be above this as command line produces same results
but...

crontab

0 0 * * * /usr/sbin/rt-email-digest -m daily
0 0 * * 0 /usr/sbin/rt-email-digest -m weekly
0 * * * * /usr/sbin/rt-email-dashboards
0 3 * * * /usr/bin/rt-crontool --search RT::Search::FromSQL \ --search-arg
Created < '2 days ago' AND Created > '3 days ago'"  \ --action
RT::Action::RecordComment --template 'Unowned tickets'
0 * * * * /usr/bin/rt-crontool \ --search RT::Search::ActiveTicketsInQueue
--search-arg general \ --action RT::Action::EscalatePriority


-- 
David Lane
Director
GoodChoice.IT Ltd

We reward successful referrals

W: www.goodchoice.it E: dave at goodchoice.it  T: 020 8099 5540



-- 
David Lane
Director
GoodChoice.IT Ltd

We reward successful referrals

W: www.goodchoice.it E: dave at goodchoice.it  T: 020 8099 5540
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