[rt-users] tmp directory consuming all my disk space

[Ruslan Zakirov]

Hi,

Can you check content of those tmp files and send head of a file?

Set WebDomain instead of WebBaseURL. Otherwise your config is very simple.


On Tue, May 14, 2013 at 1:21 PM, Mª Eugenia Moreno <meugeniamg at gmail.com>wrote:

> Sure! Here you are: RT_SiteConfig.pm
>
> Set($Organization, "company.com");
>
> Set($DatabaseHost,   "localhost");
> Set($DatabaseRTHost, "localhost");
>
> Set($DatabasePort, "3306");
>
> Set($DatabaseUser, "user");
>
> Set($DatabasePassword, "psw");
>
> Set($DatabaseName, "rt4");
>
> Set($DatabaseRequireSSL, undef);
>
> Set($WebBaseURL, "http://server.com:80");
>
> Set($WebPath, "");
>
> Set(@LexiconLanguages, qw(en));
>
> Set($Timezone, "Europe/London");
>
> Set($CorrespondAddress, 'correspond at gmail.com');
>
> Set($CommentAddress, 'comment at gmail.com');
>
> Set(%Lifecycles,
>     default => {
>         initial         => [ 'new' ],
>         active          => [ 'open', 'stalled' ],
>         inactive        => [ 'resolved', 'rejected', 'deleted' ],
>
>         defaults => {
>             on_create => 'new',
>             on_merge  => 'resolved',
>             approved  => 'open',
>             denied    => 'rejected',
>             reminder_on_open     => 'open',
>             reminder_on_resolve  => 'resolved',
>         },
>
>         transitions => {
>             ''       => [qw(new open resolved)],
>
>             # from   => [ to list ],
>             new      => [qw(open stalled resolved rejected deleted)],
>             open     => [qw(new stalled resolved rejected deleted)],
>             stalled  => [qw(new open rejected resolved deleted)],
>             resolved => [qw(new open stalled rejected deleted)],
>             rejected => [qw(new open stalled resolved deleted)],
>             deleted  => [qw(new open stalled rejected resolved)],
>         },
>         rights => {
>             '* -> deleted'  => 'DeleteTicket',
>             '* -> *'        => 'ModifyTicket',
>         },
>         actions => [
>             'new -> open'      => {
>                 label  => 'Open It', # loc
>                 update => 'Respond',
>             },
>             'new -> resolved'  => {
>                 label  => 'Resolve', # loc
>                 update => 'Comment',
>             },
>             'new -> rejected'  => {
>                 label  => 'Reject', # loc
>                 update => 'Respond',
>             },
>             'new -> deleted'   => {
>                 label  => 'Delete', # loc
>             },
>             'open -> stalled'  => {
>                 label  => 'Stall', # loc
>                 update => 'Comment',
>             },
>             'open -> resolved' => {
>                 label  => 'Resolve', # loc
>                 update => 'Comment',
>             },
>             'open -> rejected' => {
>                 label  => 'Reject', # loc
>                 update => 'Respond',
>             },
>             'stalled -> open'  => {
>                 label  => 'Open It', # loc
>             },
>             'resolved -> open' => {
>                 label  => 'Re-open', # loc
>                 update => 'Comment',
>             },
>             'rejected -> open' => {
>                 label  => 'Re-open', # loc
>                 update => 'Comment',
>             },
>             'deleted -> open'  => {
>                 label  => 'Undelete', # loc
>             },
>         ],
>     },
> # don't change lifecyle of the approvals, they are not capable to deal with
> # custom statuses
>  approvals => {
>         initial         => [ 'new' ],
>         active          => [ 'open', 'stalled' ],
>         inactive        => [ 'resolved', 'rejected', 'deleted' ],
>
>         defaults => {
>             on_create => 'new',
>             on_merge => 'resolved',
>             reminder_on_open     => 'open',
>             reminder_on_resolve  => 'resolved',
>         },
>
>         transitions => {
>             ''       => [qw(new open resolved)],
>
>             # from   => [ to list ],
>             new      => [qw(open stalled resolved rejected deleted)],
>             open     => [qw(new stalled resolved rejected deleted)],
>             stalled  => [qw(new open rejected resolved deleted)],
>             resolved => [qw(new open stalled rejected deleted)],
>             rejected => [qw(new open stalled resolved deleted)],
>             deleted  => [qw(new open stalled rejected resolved)],
>         },
>         rights => {
>             '* -> deleted'  => 'DeleteTicket',
>             '* -> rejected' => 'ModifyTicket',
>             '* -> *'        => 'ModifyTicket',
>         },
>         actions => [
>             'new -> open'      => {
>                 label  => 'Open It', # loc
>                 update => 'Respond',
>             },
>             'new -> resolved'  => {
>                 label  => 'Resolve', # loc
>                 update => 'Comment',
>             },
>             'new -> rejected'  => {
>                 label  => 'Reject', # loc
>                 update => 'Respond',
>             },
>             'new -> deleted'   => {
>                 label  => 'Delete', # loc
>             },
>             'open -> stalled'  => {
>                 label  => 'Stall', # loc
>                 update => 'Comment',
>             },
>             'open -> resolved' => {
>                 label  => 'Resolve', # loc
>                 update => 'Comment',
>             },
>             'open -> rejected' => {
>                 label  => 'Reject', # loc
>                 update => 'Respond',
>             },
>             'stalled -> open'  => {
>                 label  => 'Open It', # loc
>             },
>             'resolved -> open' => {
>                 label  => 'Re-open', # loc
>                 update => 'Comment',
>             },
>             'rejected -> open' => {
>                 label  => 'Re-open', # loc
>                 update => 'Comment',
>             },
>             'deleted -> open'  => {
>                 label  => 'Undelete', # loc
>             },
>         ],
>     },
> );
>
> 1;
>
>
>
> 2013/5/13 Ruslan Zakirov <ruz at bestpractical.com>
>
>>
>>
>>
>> On Mon, May 13, 2013 at 1:59 PM, Mª Eugenia Moreno <meugeniamg at gmail.com>wrote:
>>
>>> Hi all,
>>>
>>> I am using rt-4.0.10 with apache and I just realized that apache is
>>> creating a bunch of directories and files like   zOBPrM6MZE, yvO466rLPh,
>>> ...  in /tmp directory which are filling up my disk space.
>>>
>>> Is it safe to remove all this temporary files/directories? is there a
>>> way to tell RT to remove this tmp files periodically?
>>>
>>
>> We treat such situations as a bug and fix them. Can you show us your RT
>> site config (w/o passwords)?
>>
>>
>>
>>>
>>> I hope someone can help.
>>>
>>> Thanks,
>>> Maria
>>>
>>>
>>>
>>> --
>>> RT Training in Seattle, June 19-20: http://bestpractical.com/training
>>>
>>
>>
>>
>> --
>> Best regards, Ruslan.
>>
>
>


-- 
Best regards, Ruslan.
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