[rt-users] tmp directory consuming all my disk space
Mª Eugenia Moreno
meugeniamg at gmail.com
Tue May 14 10:21:52 EDT 2013
What I have are directories like 0QMkXkZEI3 containing the following files:
part-28302-1.txt
part-28302-2.html
part-28302-3.CSV
part-28302-4.CSV
part-28302-5.CSV
The txt file contains the content of an email. The html file seems the same
email but in html format.
What is the different between using WebDomain or WebBaseURL? What is the
reason to set WebDomain instead?
Thanks,
Maria
2013/5/14 Ruslan Zakirov <ruz at bestpractical.com>
> Hi,
>
> Can you check content of those tmp files and send head of a file?
>
> Set WebDomain instead of WebBaseURL. Otherwise your config is very simple.
>
>
> On Tue, May 14, 2013 at 1:21 PM, Mª Eugenia Moreno <meugeniamg at gmail.com>wrote:
>
>> Sure! Here you are: RT_SiteConfig.pm
>>
>> Set($Organization, "company.com");
>>
>> Set($DatabaseHost, "localhost");
>> Set($DatabaseRTHost, "localhost");
>>
>> Set($DatabasePort, "3306");
>>
>> Set($DatabaseUser, "user");
>>
>> Set($DatabasePassword, "psw");
>>
>> Set($DatabaseName, "rt4");
>>
>> Set($DatabaseRequireSSL, undef);
>>
>> Set($WebBaseURL, "http://server.com:80");
>>
>> Set($WebPath, "");
>>
>> Set(@LexiconLanguages, qw(en));
>>
>> Set($Timezone, "Europe/London");
>>
>> Set($CorrespondAddress, 'correspond at gmail.com');
>>
>> Set($CommentAddress, 'comment at gmail.com');
>>
>> Set(%Lifecycles,
>> default => {
>> initial => [ 'new' ],
>> active => [ 'open', 'stalled' ],
>> inactive => [ 'resolved', 'rejected', 'deleted' ],
>>
>> defaults => {
>> on_create => 'new',
>> on_merge => 'resolved',
>> approved => 'open',
>> denied => 'rejected',
>> reminder_on_open => 'open',
>> reminder_on_resolve => 'resolved',
>> },
>>
>> transitions => {
>> '' => [qw(new open resolved)],
>>
>> # from => [ to list ],
>> new => [qw(open stalled resolved rejected deleted)],
>> open => [qw(new stalled resolved rejected deleted)],
>> stalled => [qw(new open rejected resolved deleted)],
>> resolved => [qw(new open stalled rejected deleted)],
>> rejected => [qw(new open stalled resolved deleted)],
>> deleted => [qw(new open stalled rejected resolved)],
>> },
>> rights => {
>> '* -> deleted' => 'DeleteTicket',
>> '* -> *' => 'ModifyTicket',
>> },
>> actions => [
>> 'new -> open' => {
>> label => 'Open It', # loc
>> update => 'Respond',
>> },
>> 'new -> resolved' => {
>> label => 'Resolve', # loc
>> update => 'Comment',
>> },
>> 'new -> rejected' => {
>> label => 'Reject', # loc
>> update => 'Respond',
>> },
>> 'new -> deleted' => {
>> label => 'Delete', # loc
>> },
>> 'open -> stalled' => {
>> label => 'Stall', # loc
>> update => 'Comment',
>> },
>> 'open -> resolved' => {
>> label => 'Resolve', # loc
>> update => 'Comment',
>> },
>> 'open -> rejected' => {
>> label => 'Reject', # loc
>> update => 'Respond',
>> },
>> 'stalled -> open' => {
>> label => 'Open It', # loc
>> },
>> 'resolved -> open' => {
>> label => 'Re-open', # loc
>> update => 'Comment',
>> },
>> 'rejected -> open' => {
>> label => 'Re-open', # loc
>> update => 'Comment',
>> },
>> 'deleted -> open' => {
>> label => 'Undelete', # loc
>> },
>> ],
>> },
>> # don't change lifecyle of the approvals, they are not capable to deal
>> with
>> # custom statuses
>> approvals => {
>> initial => [ 'new' ],
>> active => [ 'open', 'stalled' ],
>> inactive => [ 'resolved', 'rejected', 'deleted' ],
>>
>> defaults => {
>> on_create => 'new',
>> on_merge => 'resolved',
>> reminder_on_open => 'open',
>> reminder_on_resolve => 'resolved',
>> },
>>
>> transitions => {
>> '' => [qw(new open resolved)],
>>
>> # from => [ to list ],
>> new => [qw(open stalled resolved rejected deleted)],
>> open => [qw(new stalled resolved rejected deleted)],
>> stalled => [qw(new open rejected resolved deleted)],
>> resolved => [qw(new open stalled rejected deleted)],
>> rejected => [qw(new open stalled resolved deleted)],
>> deleted => [qw(new open stalled rejected resolved)],
>> },
>> rights => {
>> '* -> deleted' => 'DeleteTicket',
>> '* -> rejected' => 'ModifyTicket',
>> '* -> *' => 'ModifyTicket',
>> },
>> actions => [
>> 'new -> open' => {
>> label => 'Open It', # loc
>> update => 'Respond',
>> },
>> 'new -> resolved' => {
>> label => 'Resolve', # loc
>> update => 'Comment',
>> },
>> 'new -> rejected' => {
>> label => 'Reject', # loc
>> update => 'Respond',
>> },
>> 'new -> deleted' => {
>> label => 'Delete', # loc
>> },
>> 'open -> stalled' => {
>> label => 'Stall', # loc
>> update => 'Comment',
>> },
>> 'open -> resolved' => {
>> label => 'Resolve', # loc
>> update => 'Comment',
>> },
>> 'open -> rejected' => {
>> label => 'Reject', # loc
>> update => 'Respond',
>> },
>> 'stalled -> open' => {
>> label => 'Open It', # loc
>> },
>> 'resolved -> open' => {
>> label => 'Re-open', # loc
>> update => 'Comment',
>> },
>> 'rejected -> open' => {
>> label => 'Re-open', # loc
>> update => 'Comment',
>> },
>> 'deleted -> open' => {
>> label => 'Undelete', # loc
>> },
>> ],
>> },
>> );
>>
>> 1;
>>
>>
>>
>> 2013/5/13 Ruslan Zakirov <ruz at bestpractical.com>
>>
>>>
>>>
>>>
>>> On Mon, May 13, 2013 at 1:59 PM, Mª Eugenia Moreno <meugeniamg at gmail.com
>>> > wrote:
>>>
>>>> Hi all,
>>>>
>>>> I am using rt-4.0.10 with apache and I just realized that apache is
>>>> creating a bunch of directories and files like zOBPrM6MZE, yvO466rLPh,
>>>> ... in /tmp directory which are filling up my disk space.
>>>>
>>>> Is it safe to remove all this temporary files/directories? is there a
>>>> way to tell RT to remove this tmp files periodically?
>>>>
>>>
>>> We treat such situations as a bug and fix them. Can you show us your RT
>>> site config (w/o passwords)?
>>>
>>>
>>>
>>>>
>>>> I hope someone can help.
>>>>
>>>> Thanks,
>>>> Maria
>>>>
>>>>
>>>>
>>>> --
>>>> RT Training in Seattle, June 19-20: http://bestpractical.com/training
>>>>
>>>
>>>
>>>
>>> --
>>> Best regards, Ruslan.
>>>
>>
>>
>
>
> --
> Best regards, Ruslan.
>
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