[rt-users] RT at a Glance error after upgrade from 4.011 to 4.0.12

[Kevin Comer]

In my first post I placed the errors, but here they are again. The
entire log file is too large to load here

This error is from the Global menu RT at a Glance
[Thu May 16 17:32:48 2013] [error]: Can't call method "Content" on an
undefined value at /opt/rt4/share/html/Admin/Global/MyRT.html line 69.

Stack:
   [/opt/rt4/share/html/Admin/Global/MyRT.html:69]
   [/opt/rt4/share/html/Admin/autohandler:49]
   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:634]
   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335]
   [/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)


This error is from the users page RT at a Glance

Stack:
   [/opt/rt4/share/html/Admin/Users/MyRT.html:96]
   [/opt/rt4/share/html/Admin/autohandler:49]
   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:634]
   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335]
   [/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)


Kevin Comer
Linux Admin
Veracitypayment Solutions
404-492-6591

On 05/16/2013 01:29 PM, Jok Thuau wrote:
> On 5/16/13 10:22 AM, "Kevin" <kevin.comer at veracitypayments.com> wrote:
>
>> Both of the errors I am seeing are only occurring under the ROOT login
>>
>> Tools > Configuration > Users ( Select a user and from their page hit RT
>> at
>> a Glance )
>>
>> Tools > Configuration > Global > RT at a Glance menu.
>>
>> I receive the error "An internal RT error has occurred. Your administrator
>> can find more details in RT's log files."
>> Error log messages in first post
> Kevin, please provide the error log in question. This will greatly help in
> debugging the problem.
>
> Thanks,
> Jok
>


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