[rt-users] Flaws on RT::Extension::RepeatTicket search

[Thomas Lau]

Hi Jim,

How could you put a debug statement on the script?


-----Original Message-----
From: Jim Brandt [mailto:jbrandt at bestpractical.com] 
Sent: Friday, May 17, 2013 8:47 PM
To: Thomas Lau
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Flaws on RT::Extension::RepeatTicket search


>
> I did and it did show up. But the problem is that field only appear 
> when ticket already repeat at least one time, am I correct? For 
> example, now I create a recurrent ticket same month and day in next 
> year, after 3 months and I did a search, OriginalTicket should not 
> create as it haven't been repeat, please clarify if something wrong in 
> my concept. Thanks.

You're correct, the initial ticket doesn't record a link to itself which would allow you to search on it. To track down the repeating tickets that haven't repeated yet, look at the code in the rt-repeat-ticket script you schedule in cron. It looks for all tickets with attribute 'RepeatTicketSettings'. You could just put a debug statement in that script to print the ticket id of each ticket, then run the script.