[rt-users] Flaws on RT::Extension::RepeatTicket search

[Ruslan Zakirov]

Then the following TicketSQL can be used:

HasAttribute = 'RepeatTicketSettings'


On Fri, May 17, 2013 at 4:46 PM, Jim Brandt <jbrandt at bestpractical.com>wrote:

>
>
>> I did and it did show up. But the problem is that field only appear
>> when ticket already repeat at least one time, am I correct? For
>> example, now I create a recurrent ticket same month and day in next
>> year, after 3 months and I did a search, OriginalTicket should not
>> create as it haven't been repeat, please clarify if something wrong
>> in my concept. Thanks.
>>
>
> You're correct, the initial ticket doesn't record a link to itself which
> would allow you to search on it. To track down the repeating tickets that
> haven't repeated yet, look at the code in the rt-repeat-ticket script you
> schedule in cron. It looks for all tickets with attribute
> 'RepeatTicketSettings'. You could just put a debug statement in that script
> to print the ticket id of each ticket, then run the script.
>
>
>
> --
> RT Training in Seattle, June 19-20: http://bestpractical.com/**training<http://bestpractical.com/training>
>



-- 
Best regards, Ruslan.
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