[rt-users] Adding custom field to RT at a glance's 10 highest priority tickets I own section

[Ruslan Zakirov]

Your custom fields are not in the list because they are applied to specific
queues. You either have to limit search by queue or use Jim's trick.


On Sat, May 18, 2013 at 8:21 PM, Shane Vedvik <shane at markentsolutions.com>wrote:

> Hi,
>
> My instance of RT has a custom field called Org that contains a unique
> organization id for the customer the ticket is for.  I would like to be
> able to add this field to the RT at a glance page in the 10 highest
> priority tickets I own section as well as the 10 newest unowned tickets
> section.  Does anyone have any ideas on how to do this. When I click the
> edit links a list of fields is shown, but my custom fields are not in the
> list.
>
> Thanks.
>
> Shane
>
>
> --
> RT Training in Seattle, June 19-20: http://bestpractical.com/training
>



-- 
Best regards, Ruslan.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130521/5d19827d/attachment.htm>