[rt-users] unsubscribed from dashboard for a user who has left

[Andy Lee]

Hi Thomas,

Would it be possible for me to perform the following two options:

1. Delete the system dashboard reports and then just recreate a new one,
would that clear out his account?

2. I take it that disabling his account is not an option? I disabled the
user account but it appears that didn't stop the email from sending (it's
possible the "recipient" field was populated instead.

Your suggestion is great, however i've got it configured to use another
layer of authentication, which would require downtime, since i'd have to
stop that authentication layer and then login as that user. :-\

Thanks for you help!

andy


On Tue, May 21, 2013 at 4:21 PM, Thomas Sibley <trs at bestpractical.com>wrote:

> On 05/21/2013 11:13 AM, Andy Lee wrote:
> > I got a system dashboard that is setup. And the user use to be subscribed
> > to the dashboards to get reports daily.
> >
> > It appears the user is still receiving emails from the reports. How can
> > i remove the user from the system dashboard reporting?
>
> There's currently no way for an RT admin to modify another user's
> dashboard subscriptions (without manually touching the database, which
> we discourage).  You'll need to login as the user (admins *can* reset
> passwords) and remove the subscription, or the user will need to do it
> themselves.
>
> Keep in mind that dashboard subscriptions are to any arbitrary address,
> so it's possible for users to subscribe an address that isn't theirs
> (which can be useful in various situations).
>
> Thomas
>
>
> --
> RT Training in Seattle, June 19-20: http://bestpractical.com/training
>
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