[rt-users] RES: RES: Generate end of the day report and email

Diaulas Castro diaulas.castro at intersolution.inf.br
Wed May 22 07:50:26 EDT 2013

Sorry, didnt understand your message, but from your log I think you don’t have RTSERVER variable,

Try to add on top of script:
export RTSERVER=your.rt.installation

if you got error try to execute a simple /usr/bin/rt ls TICKET_NUMBER

That script relies on output of RT CLI command.

De: Asanka Gunasekera [mailto:asanka_gunasekera at yahoo.co.uk]
Enviada em: quarta-feira, 22 de maio de 2013 08:38
Para: Diaulas Castro; rt-users at lists.bestpractical.com
Assunto: Re: [rt-users] RES: Generate end of the day report and email

Hi Diaulas, can you tell me the user name that the rt command is looking for since I put root (of rt) and tried some and other rt account as well, but I am getting below error

Query:Status!='resolved' and Status!='rejected'
rt: Server error: Forbidden (403)

Thank you and Best Regards

From: Diaulas Castro <diaulas.castro at intersolution.inf.br<mailto:diaulas.castro at intersolution.inf.br>>
To: "rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>" <rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>>
Sent: Friday, 10 May 2013, 21:42
Subject: [rt-users] RES: Generate end of the day report and email

Made this bash script to accomplish using RT CLI.

Just customize “From:”,  To:” and “Status” search in rt ls command and schedule on crontab.

This script will list all tickets and mail fields to temp file after that a while loop will add html tags (tables and rows) trough command sed, so I got a nice looking mail report. (http://postimg.org/image/yfmlp9307/)

  If you want to color the rows use this before sendmail command:

  sed -i -e '/Nobody/s/D2EAF1/CCCCCC/g'          $MAIL
  sed -i -e '/diaulas.castro/s/D2EAF1/6FCCFF/g'   $MAIL
    This will change all tickets by nobody to gray and Diaulas.castro to light blue

PS: I know! RT-CRONTOOL exist, but I m not perl expert.. =(

export RTORDERBY=owner

echo "From: MY_TICKET at MY_DOMAIN.COM<mailto:MY_TICKET at MY_DOMAIN.COM> "                > $MAIL
echo "MIME-Version: 1.0"                                >> $MAIL
echo 'Content-type: text/html; charset=iso-8859-1'      >> $MAIL
echo " boundary=`date +%s`/rt.MY.DOMAIN.COM"     >> $MAIL
echo "Subject: All open Tickets:$(date +%d/%m/%y)"       >> $MAIL
echo ""                                                 >> $MAIL
echo "<html>"                                           >> $MAIL
echo "<HEAD>"                                           >> $MAIL
echo "</HEAD>"                                          >> $MAIL
echo "<BODY>"                                           >> $MAIL
echo "<span style=\'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D\'>" >> $MAIL
echo "<table>">>                                        $MAIL

/usr/bin/rt ls "Status != resolved AND Status != report AND Status != plantao AND Status != stalled" -f id,subject,queue,status,owner,lastupdated |iconv -f UTF-8 -t ISO8859-1 > /tmp/rel.tmp
while read line ; do
  echo  "<span style='color:#000000'><TR><TD style='background:#D2EAF1;padding:0cm 5.4pt 0cm 5.4pt'>$line</TD></TR></span" | sed "s/    /<TD style='background:#D2EAF1'>/g"

done < /tmp/rel.tmp >> $MAIL

echo "</table>">> $MAIL
echo "</BODY>"                                          >> $MAIL
echo "</html>"                                          >> $MAIL

/usr/sbin/sendmail -t < $MAIL

De: rt-users-bounces at lists.bestpractical.com<mailto:rt-users-bounces at lists.bestpractical.com> [mailto:rt-users-bounces at lists.bestpractical.com] Em nome de Asanka Gunasekera
Enviada em: sexta-feira, 10 de maio de 2013 05:48
Para: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Assunto: [rt-users] Generate end of the day report and email

Hi, is there any way to auto generate end of the day report and emal this to management (all open, all new etc)

I am using RT4 and oracle database on redhat

Thanks and Regards

RT Training in Seattle, June 19-20: http://bestpractical.com/training
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