[rt-users] need SLA tutorials/guide for first time setup

[Arun ragini]

Let me try that. Thanks for all the help.


On Wed, May 22, 2013 at 5:20 PM, Ruslan Zakirov <ruz at bestpractical.com>wrote:

> It's first time installtion and you have to run 'make initdb' that is not
> executed by CPAN shell you used. At this moment we can not fully automate
> installation via cpan shell.
>
>
> On Wed, May 22, 2013 at 3:39 PM, Arun ragini <arunragini at gmail.com> wrote:
>
>> Hi,
>>
>> I have installed SLA extention using perl -MCPAN -e 'install
>> RT::Extension::SLA;'
>> asked me for RT.pm path I have provided it.
>> And extension got installed I verified SLA version is 0.07
>> as document mentioned I need to run db upgrade only prior to 0.0.6 (i
>> ignored it)
>>
>>
>> now coming to Tools->Configuration->Custom Fields->Select I don't see
>> custom Fields SLA/or related to it.
>>
>>
>> and I really appreciate for help me
>>
>> Thanks
>> Arun
>>
>>
>> On Wed, May 22, 2013 at 4:58 PM, Ruslan Zakirov <ruz at bestpractical.com>wrote:
>>
>>> If you don't see SLA custom field in RT (go to Tools -> Configuration ->
>>> Custom Fields -> Select) then you didn't follow installation instructions
>>> properly and just has config and code that is not executed as it's not
>>> registered in the DB.
>>>
>>>
>>> On Wed, May 22, 2013 at 3:26 PM, Arun ragini <arunragini at gmail.com>wrote:
>>>
>>>> I don't see SLA while creating tickets and I don't see them after
>>>> creating tickets.
>>>>
>>>> I'm kind of confused I hoping to find some tutorial on how to configure
>>>> SLA for RT
>>>>
>>>>
>>>> On Wed, May 22, 2013 at 4:33 PM, Ruslan Zakirov <ruz at bestpractical.com>wrote:
>>>>
>>>>> You should use more accounts to test.
>>>>> Have you checked logs?
>>>>> Do you see SLA CF on tickets?
>>>>> Do you see SLA CF set on tickets?
>>>>>
>>>>>
>>>>> On Wed, May 22, 2013 at 2:45 PM, Arun ragini <arunragini at gmail.com>wrote:
>>>>>
>>>>>> yes I'm talking about SLA extension,
>>>>>>
>>>>>> I have gone through
>>>>>> https://github.com/bestpractical/rt-extension-sla/blob/master/README
>>>>>>
>>>>>> after I create ticket and and own the ticket I don't get to see the
>>>>>> Due date/time etc.
>>>>>>
>>>>>> My SLA config as  follows
>>>>>>
>>>>>> %RT::ServiceAgreements = (
>>>>>>         Default => '4h',
>>>>>>         QueueDefault => {
>>>>>>                 'General' => '4h',
>>>>>>                 'Clients' => '1d',
>>>>>>                 },
>>>>>>         Levels => {
>>>>>>                 '4h' => {
>>>>>>                         Resolve => { RealMinutes => 60*4 },
>>>>>>                         Response   => { RealMinutes => 60*1 },
>>>>>>                 },
>>>>>>
>>>>>>                 '2h'  => {
>>>>>>                         Response   => { RealMinutes => 60*2 },
>>>>>>                         Resolve => { RealMinutes => 60 },
>>>>>>                 },
>>>>>>                 '1d' => {
>>>>>>                         Response   => { RealMinutes => 60*1 },
>>>>>>                         Resolve => { RealMinutes => 60*24 },
>>>>>>                 },
>>>>>>
>>>>>>         },
>>>>>> );
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Best regards, Ruslan.
>>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> www.opensourcer.net
>>>>
>>>
>>>
>>>
>>> --
>>> Best regards, Ruslan.
>>>
>>
>>
>>
>> --
>> www.opensourcer.net
>>
>
>
>
> --
> Best regards, Ruslan.
>



-- 
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