[rt-users] Disable Requestor email in reply by default

[Cena, Stephen (ext. 300)]

I'm putting an RT system online for our service department. At the
present time, the site will be internally accessible only but Internet
email correspondence with clients will be permitted. To control
confidentiality, it's been requested that the requestor email be
disabled by default for all ticket replies (i.e.: remove the checkbox
from the Requestor by default). Is there a way to do this?
 
Stephen Cena
QVII
MIS/IT Dept
850 Hudson Ave.
Rochester, NY. 14620
585-544-0450 x300
sjc at qvii.com
"Thank you for helping us help you help us all."
--For email related issues, please contact postmaster at qvii.com
 
 
 
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