[rt-users] Installing RT4 with AssetTracker on Debian Wheezy

[Gary McRae]

I have carried out another test of a new debian virtual machine.
Here are my installation steps:
apt-get install mysql-server
apt-get install mysql-client
apt-get install rt4-apache2
apt-get install rt4-db-mysql
apt-get install request-tracker4
vi /etc/apache2/sites-enabled/000-default
service apache2 restart
apt-get install rt4-extension-assettracker
vi /etc/request-tracker4/RT_SiteConfig.pm
service apache2 restart

This works perfectly. An RT4 install with AssetTracker in 10 minutes.
Amazing!

I am convinced that there must have been a change made to the apt package.
Thanks to whoever fixed the problem.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Bill Cole
Sent: Sunday, 26 May 2013 3:38 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Installing RT4 with AssetTracker on Debian Wheezy

On 24 May 2013, at 18:06, Gary McRae wrote:

> I have not explained we'll.
> The installation was fully from the apt repository. The files in /tmp 
> are from my attempts to overcome the problem. Nothing has been 
> installed from /tmp.
> apt-get install rt4-extension-assettracker installs without any errors 
> being thrown up. Just the correct files do not appear. It is not 
> working correctly but it looks as if it is.
> I have tried on a clean debian 7 install with the same result.

It seems clear that the install did not actually work, since it clearly did
not put the AssetTracker module anywhere. Also odd is that the perl load
error does not seem to be looking for the module where the Debian package
seems to be intending to install it, under
/usr/share/request-tracker4/plugins/RTx-AssetTracker/. Is there anything
there?

This seems to be an installation problem. Does 'dpkg -s
rt4-extension-assettracker' claim that the package is actually installed?


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