[rt-users] Getting a comment preview

[Ruslan Zakirov]

On Tue, May 28, 2013 at 3:20 PM, Karmi Simonov <karmi at panaya.com> wrote:

>  Hi,****
>
> ** **
>
> Since our customers use emails to open tickets and sometimes emails are
> very long, I’ve set “Set($MaxInlineBody, 12000);” and now we get this “Message
> body is not shown because it is too large.” message, with an option to
> download.****
>
> I’ve tried finding a way to set some-kind of a preview for these messages,
> but with no luck.****
>
> ** **
>
> Is there a parameter I missed \ plugin I can add to have, lets say 5
> lines, of a preview of the transaction text, and the download link as well?
> ****
>
> This way, we’ll have the last comment visible, and the whole email to
> download if needed.****
>
> ** **
>
> I’m using RT 4.0.12.
>

No, you're not missing. You can set TrustHTMLAttahcments option then your
user would be able to see reply (most probably those are HTML replies), but
this is not safe as that view is not scrubbed from bad HTML.



> ****
>
> ** **
>
> Thanks.****
>
> ** **
>
> *Karmi Simonov** | **Operations Support Engineer*
>
> *P**A**N**A**Y**A** **Making ERP Easy* | www.panaya.com****
>
> ** **
>
>
>
> --
> RT Training in Seattle, June 19-20: http://bestpractical.com/training
>



-- 
Best regards, Ruslan.
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