[rt-users] __TimeLeft__ no value in the column

Kevin Falcone falcone at bestpractical.com
Tue May 28 15:52:02 EDT 2013


On Fri, May 10, 2013 at 10:45:59AM +0100, Asanka Gunasekera wrote:
>    Hi I have added below to the RT_SiteConfig.pm and all are working fine except the
>    "__TimeLeft__" it just come as an empty column, can any one tell me how to rectify this. I am
>    using RT4, oracle db and Redhat linux

After fixing several other errors in your format (use __WebPath__
instead of $RT::WebPath and this line is wrong:

       '<b>><A

the format works fine and displays TimeLeft for me.

-kevin

>    Set ($DefaultSearchResultFormat, qq{
>       '<b><A HREF="$RT::WebPath/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#',
>       '__QueueName__',
>       '<b>><A
>    HREF="$RT::WebPath/Ticket/Display.html?id=__id__">__Subject__</a></b>/TITLE:Subject',
>       '__Status__',
>       '__OwnerName__',
>       '__Priority__',
>       '__CustomField.{SLA}__',
>       '__NEWLINE__',
>       '',
>       '<small>__Requestors__</small>',
>       '<small>__CreatedRelative__</small>',
>       '<small>__ToldRelative__</small>',
>       '<small>__LastUpdatedRelative__</small>',
>       '<b><small>__Created__<small></a></b>/TITLE:Create Date',
>       '<small>__TimeLeft__</small>'
>    });
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