[rt-users] Moving a ticket to a new queue , assign to the owner of the queue
globo
michael.obrien at globoforce.com
Wed May 29 05:56:29 EDT 2013
Hi,
I currently have three queues setup. Each department has there own queue and
own login.
Queue A - Owner A
Queue B - Owner B
Queue C - Owner C
Example
A ticket is logged into queue A , queue A does there work and then has an
option to assign the ticket to queue B or C and the also to the owner of B
or C
The issue I am having is that queue A can assign the ticket to queue B but
put the owner as queue C
I need a script to make sure that if you assign a ticket to queue B that you
must set the owner as owner B and if you set them incorrectly to prompts you
that this is not possible
Any help much appreciated
--
View this message in context: http://requesttracker.8502.n7.nabble.com/Moving-a-ticket-to-a-new-queue-assign-to-the-owner-of-the-queue-tp54090.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
More information about the rt-users
mailing list