[rt-users] Moving a ticket to a new queue , assign to the owner of the queue

[Ruslan Zakirov]

On Wed, May 29, 2013 at 1:56 PM, globo <michael.obrien at globoforce.com>wrote:

> Hi,
>
> I currently have three queues setup. Each department has there own queue
> and
> own login.
>
> Queue A - Owner A
> Queue B - Owner B
> Queue C - Owner C
>
> Example
>
> A ticket is logged  into queue A , queue A does there work and then has an
> option to assign the ticket to queue B or C and the also to the owner of B
> or C
>
> The issue I am having is that queue A can assign the ticket to queue B but
> put the owner as queue C
>
> I need a script to make sure that if you assign a ticket to queue B that
> you
> must set the owner as owner B and if you set them incorrectly to prompts
> you
> that this is not possible
>
> Any help much appreciated
>
>
If you give away OwnTicket right properly then people wouldn't be able to
make mistake. They just wouldn't be able to own tickets in wrong queues.


>
>
>
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> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>
>
> --
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>



-- 
Best regards, Ruslan.
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