[rt-users] RT-Send-Cc bug in 4.0.13 ?

[Emmanuel Lacour]

On Wed, May 29, 2013 at 01:48:11PM +0200, Albert Shih wrote:
> Hi
> 
> In fact I don't known if it's a bug from 4.0.13 because it's not a feature
> we use a lot. But it's not working in 4.0.13
> 
> When we use the web interface to create a response (or comment) we can
> add a new recipients. When we do that in the web interface we can see in
> the history something like
> 
>     RT-Send-Cc : the_address(or list of)_we_add
> 
> but since ???? version the mail isn't send. I activate debug mode in the
> RT_SiteConfig and see nothing, no error, but no trying to send the message
> either. 
> 


Do you have scrips that notify "Other recipients". Those are not the
same as Cc/AdminCc/Requestor/...

On a stock RT 4.0.13 install you should have:

    { Name        => 'Notify Other Recipients as Comment',                # loc
      Description => 'Sends mail to explicitly listed Ccs and Bccs',      # loc
      ExecModule  => 'NotifyAsComment',
      Argument    => 'OtherRecipients' },

    { Name        => 'Notify Other Recipients',                           # loc
      Description => 'Sends mail to explicitly listed Ccs and Bccs',      # loc
      ExecModule  => 'Notify',
      Argument    => 'OtherRecipients' },


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