[rt-users] Conditional Custom Fields

Emmanuel Lacour elacour at easter-eggs.com
Wed May 29 09:32:28 EDT 2013


On Thu, May 23, 2013 at 04:52:17PM +1200, Chris Foster wrote:
> 
>    I am trying to setup against ticket in a certain queue where a group of
>    custom fields show based on a value of another custom field (as a
>    combobox).  This is so that it prompts users to fill out the relevant
>    custom fields only not all of the custom fields.  I have all of the custom
>    fields all setup and each field generally has a standard prefix in the
>    field name, so this hopefully should make it easier to group the relevant
>    custom fields.  How would I go round in doing this as I have looked in the
>    wiki and mailing list archives to no avail?  We are using RT 4.0.12 and I
>    am new to RT.
> 


There is no standard way in RT to "display" some CF based on values of
another CF. There is only the CF Categories which allows you to display
a CF *values* based on another CF values (see Based On and Category
fields in CF modify page).

To do the first you have to hack RT which is not that hard if you know
perl and html/js ;)


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