[rt-users] 1 email address to control tickets on 2 different RT Servers

[Emmanuel Lacour]

On Thu, May 30, 2013 at 05:06:36AM -0700, scott.dalzell wrote:
> We currently have 2 RT servers on site, one running RT3 (ticket numbers
> 1-11,000) and another running RT4 (ticket numbers 15000+).
> 
> We are planning to phase out the RT3 machine but in the mean time I want
> both RT machines to be accessed via the same email address as to hide this
> phase out from our users when the RT4 machine goes live
> 
> Ideally I would like RT to divert all emails relating to ticket numbers
> between 1-14999 to our RT3 machine and anything above that to our RT4
> machine. I would also like any new tickets to be created on the RT4 machine
> also
> 
> Does anyone know of a way to get  RT to behave in this way when using
> fetchmail?
> 


make fetchmail send mails to an smtp server with header filtering
capacity (postfix) or to a script. Then make the smtp or the script
parse the email subject at least and pipe the mail to the right
rt-mailgate.

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