[rt-users] Alert Group when a ticket in placed into stall

[Emmanuel Lacour]

On Fri, May 31, 2013 at 09:09:54AM -0700, globo wrote:
> Hi 
> 

Hi,

> Does anyone have a script to alert a group when a ticket/request is placed
> in a Stall condition. 
> 
> I use the following to alert the group 
> 
> To: { my $group = RT::Group->new( $RT::SystemUser );
> $group->LoadUserDefinedGroup("Group Name");
> $group->MemberEmailAddressesAsString; }
> 
> but I cant find the Condition (On Stall ) when setting up the script 
> 
> 


Use a User defined condition such as:

return undef unless ( $self->TicketObj->Type eq 'ticket' );
return undef unless ( $self->TransactionObj->Type eq 'Status' );
return undef unless ( $self->TransactionObj->NewValue ne $self->TransactionObj->OldValue );
return undef unless ( $self->TransactionObj->NewValue eq 'stalled' );
return 1;



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