[rt-users] Alert Group when a ticket in placed into stall

[Jok Thuau]

Use the "On Status Change", and look at the new status of that transaction
in your scrip/template.

Thanks,
Jok
-- 
| Joachim Thuau | IT Systems Engineer - Linux / SpaceX |





On 5/31/13 9:09 AM, "globo" <michael.obrien at globoforce.com> wrote:

>Hi 
>
>Does anyone have a script to alert a group when a ticket/request is placed
>in a Stall condition.
>
>I use the following to alert the group
>
>To: { my $group = RT::Group->new( $RT::SystemUser );
>$group->LoadUserDefinedGroup("Group Name");
>$group->MemberEmailAddressesAsString; }
>
>but I cant find the Condition (On Stall ) when setting up the script
>
>
>Any help much appreciated
>
>  
>
>
>
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>
>
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