[rt-users] How Do i get rt-crontool working?

[Kipruto Matthew]

Hello thanx for your reply.  


on my crontab i set

30 * * * * bin/rt-crontool --search RT::Search::noc --search-arg "Created < '1 week ago' AND Created > '5 weeks ago'"--action RT::Action::RecordComment --template 'Ignored tickets'


"noc" represents the Queue in which i created to represent the network operation center staff.  then in the glopbal template section i created a template named Ignored tickets and in the scripts section i set 


Subject: {$Ticket->id} Ignored Tickets after 1 week!
RT-Send-Cc: mmeksmatt at gmail.com, mattsomek at yahoo.com

The ticket {$Ticket->id} has been been ignored for  1 week now.  Get busy.

i dont get it working. i am newbie to rt. kindly help





On Thursday, October 31, 2013 10:52 PM, Landon Stewart <lstewart at iweb.com> wrote:
 
On 31 October 2013 09:09, Kipruto Matthew <mattsomek at yahoo.com> wrote:
>
>hey pliz help. i want the rt to be sending mails  when tickeks have stayed for sometime.... e.g 2days..... how do i set it in crontab?
>>
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>
>It would be helpful if you could provide some real world examples of what you are trying to do and what is happening rather than what you expect.  
>
>
-- 
>
>Landon Stewart :: lstewart at iweb.com
>Lead Specialist, Abuse and Security Management
>Spécialiste principal, gestion des abus et sécurité
>http://iweb.com :: +1 (888) 909-4932
>
>
>
>
>
>
>
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