[rt-users] Help with mailgate after upgrade

[Christian Lyra]

Hi,

I had a working RT 4.0.4 and did the upgrade to the new 4.2.0. Upgrade went
fine after all the make testdeps/fixdeps/upgrade/upgrade-database but now
the mailgate is broken! My system is a debian stable and the latest perl
libraries from CPAN (installed with make fixdeps). When I try to open a
ticket by email I got the following:

from apache error log:

[14196] [Fri Nov  1 17:03:04 2013] [warning]: Use of uninitialized value
$NewSubject in scalar chomp at /opt/rt4/sbin/../lib/RT/Interface/Email.pm
line 1330. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1330)
[14196] [Fri Nov  1 17:03:04 2013] [error]: Couldn't parse or find sender's
address (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:74)
[14196] [Fri Nov  1 17:03:04 2013] [error]: Could not record email: Could
not load a valid user (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)

from procmail:

--- Logging /home/rt/procmail.log for rt, procmail: [17692] Fri Nov  1
15:03:02 2013
procmail: Assigning "MAILDOMAIN=mydomain"
procmail: Assigning "RT_MAILGATE=/opt/rt4/bin/rt-mailgate"
procmail: Assigning "RT_URL=http://mydomain/rt"
procmail: Assigning "LOGABSTRACT=all"
procmail: Executing "formail -c -xTo: |grep $MAILDOMAIN |sed -e 's/.*for
*<*\(.*\)>* *;.*$/\1/'"
procmail: Assigning "TO= "rti at mydomain" <rti at mydomain>"
procmail: Executing "echo $TO| $HOME/get_queue.pl"
procmail: Assigning "QUEUE=rti"
procmail: Executing "echo $TO| $HOME/get_action.pl"
procmail: Assigning "ACTION=correspond"
procmail: Executing
"/usr/bin/perl,/opt/rt4/bin/rt-mailgate,--debug,--queue,rti,--action,correspond,--url,
http://mydomain/rt"
/opt/rt4/bin/rt-mailgate: temp file is '/tmp/kb3fog0szG/3wYOMoZmOS'
/opt/rt4/bin/rt-mailgate: connecting to
http://mydomain/rt/REST/1.0/NoAuth/mail-gateway
not ok - Could not load a valid user

procmail: [17692] Fri Nov  1 15:03:04 2013
procmail: Assigning "LASTFOLDER=/usr/bin/perl /opt/rt4/bin/rt-mailgate
--debug --queue rti --action correspond --url http://mydomain/rt"
procmail: Notified comsat: "rt@:/usr/bin/perl /opt/rt4/bin/rt-mailgate
--debug --queue rti --action correspond --url http://mydomain/rt"
>From lyra at mydomain  Fri Nov  1 15:03:02 2013
 Subject: Teste N1
  Folder: /usr/bin/perl /opt/rt4/bin/rt-mailgate --debug --queue rti -
   2666

Now the strange part: If i try to open the ticket from command line as:

cat email.txt | /opt/rt4/bin/rt-mailgate --debug --queue rti --action
correspond --url http://mydomain/rt
/opt/rt4/bin/rt-mailgate: temp file is '/tmp/8JZz6PkHMz/d_rvgfpGHN'
/opt/rt4/bin/rt-mailgate: connecting to
http://mydomain/rt/REST/1.0/NoAuth/mail-gateway
ok
Ticket: 67098
Queue: RTI
Owner: Nobody
Status: new
Subject: Teste N1
Requestor: lyra at mydomain

It works! Any clues?


-- 
Christian Lyra
PoP-PR/RNP
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