[rt-users] Question about 4.2 and setting the owner

[Chris Hall]

That's the answer Alex.  I found it a few minutes after I'd emailed the
mailing list.  There's ~60 users.  Thanks for the reply.


On Tue, Nov 5, 2013 at 12:03 PM, Alex Vandiver <alexmv at bestpractical.com>wrote:

> On Tue, 2013-11-05 at 11:35 -0500, Parish, Brent wrote:
> > Add this line into RT_SiteConfig.pm:
> >
> > Set($AutocompleteOwners, 0);
>
> RT 4.2 did not change this default; if $AutocompleteOwners was not set
> in your 4.0 installation, it will not be set in your 4.2 upgrade.
>
> You are likely running into a performance optimization in RT 4.2;
> namely, configurations with large numbers of possible Owners (generally
> due to configuration errors) can cause extremely long load times on
> Update pages.  RT 4.2 switches to the autocompleter when it finds more
> than 50 possible owners, rather than attempting to render a very large
> drop-down.  This is irrespective of the value of $AutocompleteOwners.
>
> How many potential owners exist in this queue?
>  - Alex
>
>
>
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