[rt-users] RT 4.2 and ownership of tickets after comments

[Chris Hall]

My mistake, the custom action commit code is this:

# get actor ID
my $Actor = $self->TransactionObj->Creator;

# ok, try to change owner
$RT::Logger->info("Auto assign ticket #". $self->TicketObj->id ." to user
#".$Actor );
my ($status, $msg) = $self->TicketObj->SetOwner( $Actor,'Force' );
unless( $status ) {
  $RT::Logger->error( "Impossible to assign the ticket to $Actor: $msg" );
  return undef;
}
return 1;


On Tue, Nov 5, 2013 at 12:10 PM, Chris Hall <hiro24 at gmail.com> wrote:

> This is my scrip that sets the owner to themselves after a comment.  Like
> I said though it's working fine.  However, something else seems to be
> kicking off now afterwards that is giving the ticket back to the previous
> owner.
>
>
> Condition: On Create
> Action: User Defined
> Template: Blank
>
> Custom Condition: <BLANK>
>
> Custom action preparation code:
>   return 1;
>
> Custom action commit code:
>   # get actor ID
>   my $Actor = $self->TransactionObj->Creator;
>
>   # if actor is RT_SystemUser then get out of here
>   return 1 if $Actor == $RT::SystemUser->id;
>
>   # get out unless ticket owner is nobody
>   return 1 unless $self->TicketObj->Owner == $RT::Nobody->id;
>
>   # ok, try to change owner
>   $RT::Logger->info("Auto assign ticket #". $self->TicketObj->id ." to
> user #".$Actor );
>   my ($status, $msg) = $self->TicketObj->SetOwner( $Actor );
>   unless( $status ) {
>     $RT::Logger->error( "Impossible to assign the ticket to $Actor: $msg"
> );
>     return undef;
>   }
>   return 1;
>
>
>
> On Tue, Nov 5, 2013 at 12:03 PM, Alex Vandiver <alexmv at bestpractical.com>wrote:
>
>> On Tue, 2013-11-05 at 11:40 -0500, Chris Hall wrote:
>> > I'm noticing a strange problem after my upgrade from 4.0.0 to 4.2.
>> >  Before my upgrade I'd made a global script that would have the user
>> > attempt to take ownership of a ticket after commenting on it.  This is
>> > still working after the upgrade.  However, now it is immediately given
>> > back to the previous owner for some reason.  History reads like this:
>> >
>> >
>> >
>> >
>> > # The RT System itself - Owner forcibly changed from UserA to UserB
>> > # UserB - Given to UserA
>> >
>> >
>> > Any ideas what might be causing this and how to stop it?
>>
>> You will need to provide the scrip before we will be able to hazard any
>> guesses.
>>  - Alex
>>
>>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20131105/1b0f34e9/attachment.htm>