[rt-users] RT 4.2 and ownership of tickets after comments

[Chris Hall]

This is my scrip that sets the owner to themselves after a comment.  Like I
said though it's working fine.  However, something else seems to be kicking
off now afterwards that is giving the ticket back to the previous owner.


Condition: On Create
Action: User Defined
Template: Blank

Custom Condition: <BLANK>

Custom action preparation code:
  return 1;

Custom action commit code:
  # get actor ID
  my $Actor = $self->TransactionObj->Creator;

  # if actor is RT_SystemUser then get out of here
  return 1 if $Actor == $RT::SystemUser->id;

  # get out unless ticket owner is nobody
  return 1 unless $self->TicketObj->Owner == $RT::Nobody->id;

  # ok, try to change owner
  $RT::Logger->info("Auto assign ticket #". $self->TicketObj->id ." to user
#".$Actor );
  my ($status, $msg) = $self->TicketObj->SetOwner( $Actor );
  unless( $status ) {
    $RT::Logger->error( "Impossible to assign the ticket to $Actor: $msg" );
    return undef;
  }
  return 1;



On Tue, Nov 5, 2013 at 12:03 PM, Alex Vandiver <alexmv at bestpractical.com>wrote:

> On Tue, 2013-11-05 at 11:40 -0500, Chris Hall wrote:
> > I'm noticing a strange problem after my upgrade from 4.0.0 to 4.2.
> >  Before my upgrade I'd made a global script that would have the user
> > attempt to take ownership of a ticket after commenting on it.  This is
> > still working after the upgrade.  However, now it is immediately given
> > back to the previous owner for some reason.  History reads like this:
> >
> >
> >
> >
> > # The RT System itself - Owner forcibly changed from UserA to UserB
> > # UserB - Given to UserA
> >
> >
> > Any ideas what might be causing this and how to stop it?
>
> You will need to provide the scrip before we will be able to hazard any
> guesses.
>  - Alex
>
>
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