[rt-users] Fail over & Cie How you do it

[Albert Shih]

Hi,

For one time not exactly a technical question.

Long time ago when first time I install a RT it's for my own use. After
that the « virus » spread to my team. 

Now all IT team use RT. 

They are some project to extend RT to other services. 

That's mean progressively RT become a very important software.

But in that case how you manage to do some upgrade, maintenance, etc..

If I take the « mail » example, it's « easy » to make a upgrade/maintenance
of mai-server because we don't loose any mail. If the smtp server is down, all 
MTA known to keep mails in the queue. 

If RT is down, all request go to a blackhole. Until now what I'm doing is
to change the aliases tables before update

    request --> RT

to

    request --> somebody@

and when RT come back, I push the ticket manually. But that's is possible
because I don't have so much ticket. 

So my question is when you RT is very important how you do the
failover/upgrade/maintenance.

Regards.

JAS




-- 
Albert SHIH
DIO bâtiment 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
France
Téléphone : +33 1 45 07 76 26/+33 6 86 69 95 71
xmpp: jas at obspm.fr
Heure local/Local time:
mer 6 nov 2013 14:40:26 CET