[rt-users] Question about rt-mailgate

[Abdallah TABI]

Thanks ! It helped me !
Thanks again for your kind help.
Le 6 nov. 2013 20:52, "Beachey, Kendric" <Kendric.Beachey at garmin.com> a
écrit :

>  It looks like what you need to do is send an email (with any subject
> line and any content) to your aliased address, which would be:
>
>
>
> rt at rtbox.yourdomain.com
>
>
>
> One suggestion...you might consider using alias names that matches your
> queue name, so you can have more than one active queue.
>
>
>
> In other words, something more like...
>
>
>
> support:  ‘|/opt/rt4/bin/rt-mailgate --queue Support --action correspond
> ...’
>
> support-comment: ‘|/opt/rt4/bin/rt-mailgate –-queue Support –action
> comment ...’
>
>
>
> And then you’d send email to support at rtbox.yourdomain.com or
> support-comment at rtbox.yourdomain.com .
>
>
>
> (Don’t cut-and-paste those lines, as I think Outlook has done some stupid
> “autocorrect” junk on them.  :-p )
>
> --
>
> Kendric Beachey
>
>
>
>
>
> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Abdallah TABI
> *Sent:* Wednesday, November 06, 2013 4:04 AM
> *To:* falcone at bestpractical.com; RT users; ruz at bestpractical.com;
> Alexandre LEPREVOST
> *Subject:* [rt-users] Question about rt-mailgate
>
>
>
> *Good morning,*
>
>
>
> *I have some questions regarding rt-mailgate, hope you will be able to
> help me.*
>
> *I tried to configured it as said in the RT 4-2-0 documentation. I have
> two queue on my RT-environment "Support" and "R&D".*
>
>
>
> *I added on /etc/aliases the following content:*
>
>
>
> *rt:       "|/opt/rt4/bin/rt-mailgate --queue Support --action correspond*
>
> *              --url http://10.0.30.214 <http://10.0.30.214>"*
>
>
>
> *rt-comment:  "|/opt/rt4/bin/rt-mailgate --queue Support --action comment*
>
> *              --url http://10.0.30.214 <http://10.0.30.214>"*
>
>
>
> *What I need now it's an example of email creation, like how should I need
> to fill my email to create the new ticket in the queue "Support".*
>
>
>
> *Thanks in advance,*
>
> *Regards.*
>
> *Abdallah Tabi*
>   Support Team - at at efficientip.com [image: Image removed by sender.]
>
>
>
>
>
>
>
> *4 rue de l´Abreuvoir 92 400 Courbevoie France at at efficientip.com
> <at at efficientip.com> Tel : +33 (0)1 75 84 88 98
> <%2B33%20%280%291%2075%2084%2088%2098> Fax : +33 (0)9 57 88 09 40
> <%2B33%20%280%299%2057%2088%2009%2040> www.efficientip.com
> <http://www.efficientip.com>*
>
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