[rt-users] RT 4.2 and ownership of tickets after comments

[Chris Hall]

I'm officially stumped.  This apparently is an issue that doesn't effect
everybody, but the people it does I can't pin down why.  I did a separate
RT installation on another server and verified that my scrip works.  This
wasn't a problem before 4.2, so it must be some sort of fail safe I'm
guessing.  So here's what I've noticed..

The logs show a scrip firing twice that emails the owner when the owner
changes.
In the history it shows RT forcefully changing the owner.
The next thing that happens is the new owner "gives" the ticket to the old
owner.
Some people in some queues are not affected.

I've double, triple checked permissions on people and groups.  I've re-read
through all my scrips and nothing except my scrip is changing ownership.
 No queues have any special scrips, they are all global.  I'm at a complete
loss what could be causing this anomaly.  Is there somewhere I can go or
something I can turn on that will enable like a debug mode so I can see
what's happening on a step by step basis when something happens like a
comment?


On Tue, Nov 5, 2013 at 3:45 PM, Alex Vandiver <alexmv at bestpractical.com>wrote:

> On Tue, 2013-11-05 at 15:36 -0500, Chris Hall wrote:
> > Still haven't found anything.  What's odd is that it's not a problem
> > w/ the scrip.  The scrip still works.  RT force changes the owner to
> > whoever made the comment.  It even shows up in the history.  But it's
> > like the very next thing that happens is the new owner "gives" the
> > ownership back to the original owner.  I can't seem to figure out why.
>
> Look at your logs; I suspect you have a second scrip which is firing to
> give it back.
>  - Alex
>
>
>
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