[rt-users] RT 4.2 and ownership of tickets after comments

[Asif Iqbal]

On Wed, Nov 6, 2013 at 10:04 AM, Chris Hall <hiro24 at gmail.com> wrote:

> I'm officially stumped.  This apparently is an issue that doesn't effect
> everybody, but the people it does I can't pin down why.  I did a separate
> RT installation on another server and verified that my scrip works.  This
> wasn't a problem before 4.2, so it must be some sort of fail safe I'm
> guessing.  So here's what I've noticed..
>
> The logs show a scrip firing twice that emails the owner when the owner
> changes.
> In the history it shows RT forcefully changing the owner.
> The next thing that happens is the new owner "gives" the ticket to the old
> owner.
> Some people in some queues are not affected.
>
> I've double, triple checked permissions on people and groups.  I've
> re-read through all my scrips and nothing except my scrip is changing
> ownership.  No queues have any special scrips, they are all global.  I'm at
> a complete loss what could be causing this anomaly.  Is there somewhere I
> can go or something I can turn on that will enable like a debug mode so I
> can see what's happening on a step by step basis when something happens
> like a comment?
>


Some log related to one of this event would help, even if you have to
sanitize it first.
But make sure you provide complete logs, so no scrip action gets skipped
while you are
pasting it here.



>
>
> On Tue, Nov 5, 2013 at 3:45 PM, Alex Vandiver <alexmv at bestpractical.com>wrote:
>
>> On Tue, 2013-11-05 at 15:36 -0500, Chris Hall wrote:
>> > Still haven't found anything.  What's odd is that it's not a problem
>> > w/ the scrip.  The scrip still works.  RT force changes the owner to
>> > whoever made the comment.  It even shows up in the history.  But it's
>> > like the very next thing that happens is the new owner "gives" the
>> > ownership back to the original owner.  I can't seem to figure out why.
>>
>> Look at your logs; I suspect you have a second scrip which is firing to
>> give it back.
>>  - Alex
>>
>>
>>
>


-- 
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
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