[rt-users] any way to get directly to the "Crate Ticket" page

Payam Poursaied me at payam124.com
Mon Nov 11 15:59:01 EST 2013

Hi All

One of my colleagues, create tickets frequently in a specific queue. In
RT3.8.8 in made a bookmark similar to
http://ticket-server/rt/Ticket/Create.html?Queue=XX and directly got to the
ticket create page. But in RT4.2, it seems that in order to prevent cross
site script, block direct access to ticket creation page.

First, I can understand that blocking direct access to create ticket page is
a must in order to prevent cross site forgery, does getting to the first
page, which only shows blank page, could causes any problem? I think getting
to http://ticket-server/rt/Ticket/Create.html?Queue=XX without any other
POST/GET parameter may not be unsafe. Am I wrong?

Second, is there any workaround/suggestion to overcome this case? Any
comment is appreciated



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