[rt-users] upgrade from 4.0.5 to 4.2.0, lifecycle name error

Kevin Falcone falcone at bestpractical.com
Tue Nov 12 14:33:04 EST 2013

On Mon, Nov 11, 2013 at 12:52:10PM -0500, Ryan Whalen wrote:
>    I disabled the RTIR "Incidents" queue and the errors stopped.

There is no version of RTIR which is compatible with RT 4.2.0

>    On Mon, Nov 11, 2013 at 9:32 AM, Ryan Whalen <[1]rwhalen at advanceweb.com> wrote:
>      Hello,
>      I upgraded from 4.0.5 to 4.2.0, which went smooth for the most part.
>      Now when I go to my dashboard it stops loading and says "An internal RT error has occurred.
>      Your administrator can find more details in RT's log files."
>      It only stops when there is a widget with queue information. Here is what the logs show:
>      httpd error log:
>      [error]: Can't call mehod "Name" on an undefined value at
>      RTROOT/share/html/Elements/QueueSummaryByStatus line130
>      Stack:
>      [RTROOT/share/html/Elements/QueueSummaryByStatus:130]
>      [RTROOT/share/html/Elements/MyAdminQueues:52]
>      [RTROOT/share/html/Elements/TitleBox:56]
>      [RTROOT/share/html/Elements/MyAdminQueues:52]
>      [RTROOT/share/html/Elements/MyRT:97]
>      ...
>      some more
>      ...
>      Any ideas when happened? I ran the upgrade for MySQL. without any problems, and everything
>      else seems to work so far.
>      Thanks,
>      Ryan
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