[rt-users] upgrade from 4.0.5 to 4.2.0, lifecycle name error

[Ryan Whalen]

I disabled the RTIR "Incidents" queue and the errors stopped.




On Mon, Nov 11, 2013 at 9:32 AM, Ryan Whalen <rwhalen at advanceweb.com> wrote:

> Hello,
>
> I upgraded from 4.0.5 to 4.2.0, which went smooth for the most part.
>
> Now when I go to my dashboard it stops loading and says "An internal RT
> error has occurred. Your administrator can find more details in RT's log
> files."
>
> It only stops when there is a widget with queue information. Here is what
> the logs show:
>
> httpd error log:
>
> [error]: Can't call mehod "Name" on an undefined value at
> RTROOT/share/html/Elements/QueueSummaryByStatus line130
>
> Stack:
>  [RTROOT/share/html/Elements/QueueSummaryByStatus:130]
>  [RTROOT/share/html/Elements/MyAdminQueues:52]
>  [RTROOT/share/html/Elements/TitleBox:56]
>  [RTROOT/share/html/Elements/MyAdminQueues:52]
>  [RTROOT/share/html/Elements/MyRT:97]
> ...
> some more
> ...
>
> Any ideas when happened? I ran the upgrade for MySQL. without any
> problems, and everything else seems to work so far.
>
> Thanks,
> Ryan
>
>
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