[rt-users] Article Content not editable

[Bart]

Hi,

First off, sorry for replying to an old mail.

But to answer your question, yes it's possible to create rich text custom
fields.

This wiki page explains how:
http://requesttracker.wikia.com/wiki/AddRichTextEditorToCustomField

Rough example on how to achieve this in a quick way (for RT 4.0 and 4.2),
the following is done on a debian machine:


# Copy the original EditCustomFieldText to a local place (create the local
directories if they don't exist)

cp /opt/rt4/share/html/Elements/EditCustomFieldText
/opt/rt4/local/html/Elements/EditCustomFieldText


# Edit the following file

nano -w /opt/rt4/local/html/Elements/EditCustomFieldText


# Add the following snippet above the first line with  <%INIT>

# The custom field ID that I'm using here is the specific ID that I use
inside the Articles (thus this limits to only that CF)


% if($CustomField->Id == 12) {

  <script>

    CKEDITOR.replace( '<%$NamePrefix . $CustomField->Id%>-Values' );

  </script>

% }


# now restart RT

service apache2 stop && rm -rf /opt/rt4/var/mason_data/obj/* && service
apache2 start


After having changed this, you might also want to add the following styling
to your Theme for RT 4.0.*:

/* CF ID 12 Value styling */
#CF-12-ShowRow .value {font:13px/1.231
arial,helvetica,clean,sans-serif;*font-size:small;*font:x-small;}table
{font-size:inherit;font:100%;}pre,code,kbd,samp,tt{font-family:monospace;*font-size:108%;line-height:100%;}
#CF-12-ShowRow .value br { content: " "; display: block; margin: 0.5em 0 0
0; line-height: 0.5em;}

/* Firefox specific rule */
@-moz-document url-prefix() {
  #CF-12-ShowRow .value br { content: " "; display: block; margin: 0.2em 0
0 0; line-height: 0.2em;}
}

Or if your now using 4.2 then adding this styling would be sufficient (at
least, i thought this was enough for 4.2):

/* CF ID 12 Value styling */
#CF-12-ShowRow .value br { display: block; margin: 5px 0 0 0; line-height:
5px; content: " ";}


Even though this is an old mail, this recently became relevant for us so I
thought I'd share this.





2013/8/28 LAW Andy <andy.law at roslin.ed.ac.uk>

>
> On 27 Aug 2013, at 17:24, Kevin Falcone <falcone at bestpractical.com> wrote:
>
> > On Tue, Aug 27, 2013 at 04:46:15PM +0100, LAW Andy wrote:
> >> I'm trying to create some new articles and I'm struggling to find how
> to actually add Content. I can seemingly create the Article and give it a
> Name, Summary and Class and assign Topic labels to it but there is just a
> big blank area next to the word Content.
> >>
> >> I *think* that I've given myself all the necessary permissions to
> create and modify the Article content. Any clues as to where I should be
> looking to get this working?
> >
> >
> http://bestpractical.com/docs/rt/latest/customizing/articles_introduction.html#Custom-Fields
> >
> > -kevin
>
> OK. Thanks.
>
> Is there a way to get an editable field for an article that includes all
> the CKEditor goodness that we get in ticket comment fields?
>
> Later,
>
> Andy
>
>
>
>
> --
> The University of Edinburgh is a charitable body, registered in
> Scotland, with registration number SC005336.
>
>


-- 
Bart G.
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