[rt-users] How can i search the contents of a transaction when creating a new ticket

[scott.dalzell]

Is there a way to search the contents of a transaction on ticket creator so i
can find an email address within the transaction and then use that email
address as the requestor of the new ticket

i have been able to setup a small scrip that will switch between 2 hard
coded requestors but i just dont know how to find the email address stored
within the transactions.

each new ticket on our RT system will be generated when the user fills out
an online form, our website then sends this to our RT system but it contains
the websites email address and not the users who filled in the form.


each transaction will contain something like the following
###########################################

There has been a message sent via the technical support form

Contact Name: Scott
Company Name: Company
Contact Email Add: email at address
Contact Tel: 123 456789
Licence Number: 12.23.45.56
Version Number: 1.2.3.45
Software Product: product
Country: country
Problem: a description of the issue faced by the customer 
############################################################

if anyone could point me in the right direction that would be great

thank you

Scott




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