[rt-users] How can i search the contents of a transaction when creating a new ticket

[scott.dalzell]

solved my own problem.
first it searches for the requestors email address or reference number
matches a certain value
if it does it will then chop up the standard emails contents to get the
users email address
it will then remove the old requestor and add the new requestor 




#######################################
#Variables
#######################################
my $trans = $self->TransactionObj; 
my $ticket = $self->TicketObj;

my $trigger ="No";
my $EmailBad = 'website-no-reply at lfm-software.com';

my $out="";
my $length=0;
my $fragment="";
my $fragmentSearch1="Contact Email Add: ";
my $fragmentSearch2="Contact Tel:";

#######################################
#Set Trigger for switching scrip on
#######################################

if ($trans->Creator()=='11434'){
$trigger="YES";
}
if($ticket->IsWatcher( Type=>"Requestor", Email => $EmailBad)){
$trigger="YES";
}
if ($trigger eq 'YES'){

#######################################
#get contents and return email address
#######################################
$out=$trans->Content(); 
$length = length($out); 
$fragment = substr $out, index($out, $fragmentSearch1);
$fragment = substr $fragment,
length($fragmentSearch1),(-1*(length($fragment)-index($fragment,
$fragmentSearch2)));

#######################################
#removes one requestor and replaces it with an other
#######################################

$ticket->DeleteWatcher( Type=>"Requestor", Email => $EmailBad);
$ticket->AddWatcher(Type => "Requestor", Email => $fragment); 
return 1;
}


its might not be the most elegant way of doing it but it does the job




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