[rt-users] plain text inline

[Jaye Mathisen]

Well, I'm not mailing them, I'm just attaching a txt file via the rt 
command line tool.

so:

/opt/rt4/bin/rt create -t ticket set subject=$store-$bn priority=10 
queue=ACCT attachment=file.pdf attachment=file.txt

Both files get attached to the ticket fine, so if a Content-Disposition 
header is getting added, it's the rt command line tool doing it.  I 
guess I need to look at the mime object in the attachment table and see 
what's there.

I think my confusion was that by setting the max inline setting in user 
preferences in conjunction with Elements/ShowTransactionAttachments, it 
would inline the text attachments, but that's a misread on my part of 
exactly what that setting is for.



On 11/13/2013 9:14 AM, Kevin Falcone wrote:
> On Thu, Nov 07, 2013 at 06:07:00PM -0800, Jaye Mathisen wrote:
>> RT 4.2.0
>>
>> A separate software system creates a PDF file, and also a text
>> summary representation of that file.
>>
>> I thought it'd be handy to have these files in RT.
>>
>> When creating tickets from the command line rt tool,  attaching the
>> files to rt is fine, but then when displaying, even the plain text
>> portion is getting:
>>
>> "Message body is not shown because sender requested not to inline
>> it."  Me thinks I didn't do this on purpose.
> Without seeing the command you used and/or the mail structure
> generated, it's impossible to comment.
>
> If you're attaching a text file though, I'd expect RT to flag it
> Content-Disposition: attachment which means RT will not inline it on
> display.  You need to make that text the content of the reply/create
> instead.
>
> -kevin

-- 
Jaye Mathisen, Lil Pantry
P:541-476-0152
F:541-476-0152

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