[rt-users] automatically linking tickets together
piet at softcontrol.nl
Fri Nov 15 07:40:29 EST 2013
Thanks for the pointers Tom.
If I understand you correct, the mail route would be:
* pipe mail through preprocessor (procmail presumably)
* if that recipe gives back a ticket number (fetched based on the
incoming subject by the REST interface), I add it to the subject
* pass on the message to RT as usual
The last one should link to the found ticket number in RT, if I find
nothing, a new ticket will be created.
@Tony: once this works I'll post it here, you can do fairly the same by
scanning the body (assuming you have procmail available as a mail
processor of course)
What happens if there are more than 1 ticket IDs in a subject line though?
Dit bericht is gescanned op virussen en andere gevaarlijke
inhoud door MailScanner en lijkt schoon te zijn.
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