[rt-users] automatically linking tickets together

[Ram]

The RT Ticket number is always in a mail-header most folks don't see.

This scrip is just about exactly what you need:
http://requesttracker.wikia.com/wiki/BounceMerge



From: Piet Honkoop <piet at softcontrol.nl>
>
> Hi,
>
> Starting situation:
>
> central RT4 ticketing system with a number of customers with own (other)
> trouble ticket systems.
> Many of those misbehave by sending too many mails where they molest the
> subject in order to insert their own ticket id.
>
> What I want to do is based on their ticket id link those emails to the
> initially created ticket within RT.
>
> What is the best way to do that given that the incoming mail does not
> necessarily have an RT ticket number in the subject?
>
>
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