[rt-users] Tickets Resolving but not setting CLOSED date/time

[Dave Fitches]

Hi All,

Hope we're all doing well...!

I've got a situation where we have given a user group the permission to RESOLVE tickets, but otherwise they're unable to MODIFY TICKET.

This was done to allow them to close off completed works, but removed from them the ability to tamper with due dates, priorities etc...

Now it seems that this has caused a bug - where they are able to resolve the job, but the CLOSED date does not update - presumably because they don't have the ability to MODIFY TICKET? It seems the ability to RESOLVE a ticket doesn't allow the CLOSED date to be set as well...?

Is this a bug or is this something I'VE done wrong?

I'm wondering if a scrip to work around this is the answer...?

Dave Fitches
Security Software Administrator | Security Systems | Property and Campus Services
BN203, 213-215 Grattan Street
The University of Melbourne, Victoria 3010, Australia
T +61 3 8344 9232 | M +61 411 811 525 | F +61 3 9349 5175 | dfitches at unimelb.edu.au<mailto:dfitches at unimelb.edu.au> | securitysystems.unimelb.edu.au<http://securitysystems.unimelb.edu.au/>
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