[rt-users] IE8 issues - Custom Fields and edit screens - updated

[Parish, Brent]

Hi Alex.

Thanks for the response!
Sorry for the brevity - it's always a trade-off: too much information and I fear no one will want to read it all.  Too little and it's difficult to understand the full issue!


* * For the Dashboards:
I experienced an issue with 4.2.0 working with editing dashboards.  
I could create a new dashboard in IE (Both v. 8 and v. 10) via Home -> New Dashboard, enter a Name and hit the Create button.
I would switch to the "Content" page to edit the dashboard.  All good so far.
But when I clicked on something in the Available list (e.g. QuickCreate) and clicked on the "->" button to add it into the dashboard, the page would refresh and display the "Dashboard Updated" message but that element was not added. 
Then you(?) released a single line patch (in share/static/hs/forms.js) and that fixed IE10 but IE8 still exhibits that same behavior for me.

I was originally reporting that I see this dashboard editing problem in IE8, as well as the Custom Field thing, thinking they were related but as I dug into the Custom Field issue, it appears less and less like they are related.  


* * For the Select Custom Fields:
Now I'm guessing the custom field thing has to do with jQuery and IE8 in general.

For giggles, I copied the html/Elements/EditCustomFieldSelect file from RT 3.8.16, just to see if I could find an older RT version that did work with multi-level/parent/child Select type custom fields.  I didn’t really expect it to be a fix and I rather expected big failures mixing versions like that.  It still did not display the correct value for the sub/child custom field.
I tried changing both parent and child select custom fields to Render Type: Select Box with the same result.
I changed the parent to Render Type: list and that finally worked (e.g. showed the correct child value) but of course breaks the purpose of the parent child and selecting something new in the parent list did not narrow down the select options in the sub/child field.


Many thanks again,
Brent

 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Alex Vandiver
Sent: Tuesday, November 19, 2013 5:48 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] IE8 issues - Custom Fields and edit screens - updated

On Tue, 2013-11-19 at 14:35 -0500, Parish, Brent wrote:
> More notes on this issue:
> 
> I was monkeying around in the IE Console, looking to see if perhaps 
> there were some javascript errors getting popped or something (there 
> are not). While in there and refreshing the page a lot (on a VERY slow 
> machine, by the way), I see that the custom field value IS shown in 
> IE, but only for a second.  Then it reverts back to the (no value) option.

I believe this to be the same issue as all of #22770, #16629, and #19547.  Unfortunately, the patch on #16629 will need to be reworked due to recently added support for select-multiple cascades.

> Interestingly, 4.0.12 DOES work for the dashboard issue in IE8, so 
> apparently that is a completely different problem.

Please specify what you mean by "the dashboard issue," preferably by giving precise steps to replicate.  While 4.2.0 has knows problems in this area, 4.2.1 with IE 8 does not evidence any in the Dashboard pages that I can find.
 - Alex