[rt-users] Email attachments missing

[Guy Baxter]

Ok,

I use /etc/aliases to get the mail to RT queues.
network.servicest at mydomain.co.uk forwards to
network.servicest at rt.mydomain.co.uk into the network services queue

Maillog:

Nov 22 11:04:06 rt sendmail[10957]: rAMB45Ea010957: from=<my address>,
size=35513, class=0, nrcpts=1,
msgid=<38236A0BDDD3C54EA5A28F68FFB841C55C0492E90A at my mail server>,
proto=ESMTP, daemon=MTA, relay=my email relay [IP Removed]
Nov 22 11:04:07 rt sendmail[10961]: rAMB47Dr010961: from=apache, size=2269,
class=-60, nrcpts=1,
msgid=<rt-4.0.1-10941-1385118247-778.3708-3-0 at rt.mydomain>,
relay=apache at localhost
Nov 22 11:04:07 rt sendmail[10962]: rAMB47nc010962:
from=<apache at rt.mydomain>, size=2397, class=-60, nrcpts=1,
msgid=<rt-4.0.1-10941-1385118247-778.3708-3-0 at rt.my domain>, proto=ESMTP,
daemon=MTA, relay=localhost.localdomain [127.0.0.1]
Nov 22 11:04:08 rt sendmail[10961]: rAMB47Dr010961: to=my address,
ctladdr=apache (48/48), delay=00:00:01, xdelay=00:00:01, mailer=relay,
pri=140269, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent
(rAMB47nc010962 Message accepted for delivery)


Apache Error Log:


[Fri Nov 22 11:04:07 2013] [info]:
<rt-4.0.1-10941-1385118247-778.3708-3-0 at rt.my
domain> #3708/42054 - Scrip 3 On Create Autoreply To Requestors
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301)
[Fri Nov 22 11:04:08 2013] [info]:
<rt-4.0.1-10941-1385118247-778.3708-3-0 at rt.my
domain> sent  To:
G.Baxter at burnley.ac.uk(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:332)
[Fri Nov 22 11:04:08 2013] [info]:
<rt-4.0.1-10941-1385118247-780.3708-4-0 at rt.my
domain> #3708/42054 - Scrip 4 On Create Notify AdminCcs
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301)
[Fri Nov 22 11:04:08 2013] [info]:
<rt-4.0.1-10941-1385118247-780.3708-4-0 at rt.my
domain> No recipients found. Not sending.
(/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352)
[Fri Nov 22 11:04:08 2013] [info]: Ticket 3708 created in queue
'Network-Services' by Me (/opt/rt4/sbin/../lib/RT/Ticket.pm:681)
[Fri Nov 22 11:04:12 2013] [error]: Deserialization of attribute 23 failed
(/opt/rt4/sbin/../lib/RT/Attribute.pm:238)

Please let me know if you need anything else.



On 22 October 2013 18:11, Kevin Falcone <falcone at bestpractical.com> wrote:

> On Mon, Oct 21, 2013 at 03:38:42PM +0100, Guy Baxter wrote:
> >    I'm using RT 4.0.1 / sendmail / mysql / apache
> >    Whenever someone submits a ticket via email the attachment is not
> present in the ticket. I've
> >    tested files from a couple of KB to a few MB - same result.
> >    When the file is uploaded via the self-service create a ticket the
> attachments work fine.
>
> You need to show:
> How mail gets to RT.
> mail logs.
> RT/apache logs.
>
> -kevin
>
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