[rt-users] Forms for Ticket Creation?

[Jaye Mathisen]

Anybody seen anything that allows you to create a custom Form for Ticket 
Creation?

For example, I have a master queue that I just want to create a ticket 
that says "Blah", so I want to enforce that it's just a text string, not 
too long, etc, and then creation of that ticket will spawn the creation 
of the various linked tickets that are required because of their 
relationship to Blah.

For example, say I have a queue HR::NewHire, so adding a ticket to 
HR::NewHire spawns tickets to IT to create accounts, Maintenance to get 
him/her keys, Payroll to collect W4's, I-9's,  etc.  All nicely linked 
together in the depends on/depended on by relationships, etc...

Right now I do it out of a Perl script/CGI but it's in a separate area 
of the server, and I would like to integrate it directly into the RT on 
a per queue basis.

I thought about using CF's, but I'll get people typing in the body and 
such, and I still have to validate the content of the CF...

Any thoughts?


-- 
Jaye Mathisen, Lil Pantry
P:541-476-0152
F:541-476-0152

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