[rt-users] Tracking down internal server error

[Ram]

>
> From: Mathew Snyder <mathew.snyder at gmail.com>
>
> I just installed 4.2. I made it through the configuration UI and have
> everything installed. I can't get it to run, though. It is throwing the
> Internal Server Error at me and I am in need of assistance in resolving the
> problem I'm encountering:
>
> httpd/ssl_error_log:
> [Mon Oct 07 16:52:11 2013] [warn] RSA server certificate is a CA
> certificate (BasicConstraints: CA == TRUE !?)
> [Mon Oct 07 16:52:11 2013] [warn] RSA server certificate CommonName (CN)
> `Zen-RT' does NOT match server name!?
> [Mon Oct 07 16:52:11 2013] [warn] RSA server certificate is a CA
> certificate (BasicConstraints: CA == TRUE !?)
> [Mon Oct 07 16:52:11 2013] [warn] RSA server certificate CommonName (CN)
> `Zen-RT' does NOT match server name!?
> [Mon Oct 07 16:52:21 2013] [error] [client 192.168.236.140] STDIN is not a
> socket, and no --listen, --socket, or --port provided
> [Mon Oct 07 16:52:21 2013] [error] [client 192.168.236.140] Premature end
> of script headers: rt-server.fcgi
>
> There is the obvious issue of the SSL cert not matching the server name. I
> don't even remember setting up an SSL cert so I'm not sure how to go about
> fixing that.
>
> The second is the premature end of script headers. This is a result of my
> attempt to connect to the interface. I don't know what this is or how to
> resolve it.
>
>
The certificate issue makes it look like your team generated a self-signed
certificate but used a poor configuration / certificate template (I'm being
optimistic and assuming no third party CA issued you a certificate with
that extension value set).

Fix that one and then see if the second one disappears; the second issue
may be simply how the failure to setup a connection to rt-server looks in
the logs.
ram
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