[rt-users] Skipping Scrip because it didn't Prepare
Jesse Davidson
jessed at medadmin.arizona.edu
Mon Oct 7 18:02:57 EDT 2013
Hello everyone,
I am new to this list and am hoping I can find assistance (as well as offer my own assistance to other RT users in the future.)
I am experiencing in issue in which certain scrips have stopped functioning. I have scoured Google as well as the archive for this mailing list, and have not been able to find an answer. Here's what's going on:
I have a scrip (#15) with the following settings:
Description: On Correspond Notify Requestors
Condition: On Correspond
Action: Notify Requestors
Template: Global template: Correspondence
Stage: TransactionCreate
User- Defined fields are left blank.
Up until recently, this has worked fine, and any time a reply was made to a ticket, the web interface would note in the ticket history that an outgoing e-mail was recorded. Now, the web interface says nothing below the reply and no e-mail is sent to the requestors. Other e-mail traffic (such as when a ticket is created) functions perfectly. I have debugging enabled, and for each ticket reply I see this in the log:
[Mon Oct 7 20:21:15 2013] [debug]: Skipping Scrip #15 because it didn't Prepare (/opt/rt4/sbin/../lib/RT/Scrips.pm:237)
I am unclear exactly what "it didn't Prepare" is supposed to mean, when I am using a predefined condition and action. The only thing that has changed recently is that I created a separate scrip to notify a ticket owner when a comment is made to a ticket. I have since deleted both scrips and recreated the one described above, to no avail. I have not modified any other pre-existing scrips.
Thank you for any assistance or insight you may provide!
-Jesse Davidson
IT Support Analyst, Senior
College of Medicine ITS
University of Arizona
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20131007/6d7feec3/attachment.htm>
More information about the rt-users
mailing list