[rt-users] Skipping Scrip because it didn't Prepare

[Jesse Davidson]

Alex,
Thanks for your response. I checked out the template in question and sure enough, there was an erratic line that had caused the whole thing to fail. Oddly, the template editor had not reported any errors upon viewing or saving the template, and the display at top would simply confirm that the template was successfully saved despite the error.

In either case, my issue is resolved. Thank you for your quick assistance!

-Jesse Davidson
IT Support Analyst, Senior
College of Medicine ITS
University of Arizona

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Alex Vandiver
Sent: Tuesday, October 8, 2013 11:26 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Skipping Scrip because it didn't Prepare

On Mon, 2013-10-07 at 22:02 +0000, Jesse Davidson wrote:
> Up until recently, this has worked fine, and any time a reply was made 
> to a ticket, the web interface would note in the ticket history that 
> an outgoing e-mail was recorded. Now, the web interface says nothing 
> below the reply and no e-mail is sent to the requestors. Other e-mail 
> traffic (such as when a ticket is created) functions perfectly. I have 
> debugging enabled, and for each ticket reply I see this in the log:
> 
>  
> 
>                 [Mon Oct  7 20:21:15 2013] [debug]: Skipping Scrip #15 
> because it didn't Prepare (/opt/rt4/sbin/../lib/RT/Scrips.pm:237)

This is caused by a failure of a template to compile.  Look at the template on scrip #15, and check that it has no compilation errors displayed at the top.

We now have a branch that will log this category of error with a more explicit message.
 - Alex



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