[rt-users] Skipping Scrip because it didn't Prepare

[Alex Vandiver]

On Mon, 2013-10-07 at 22:02 +0000, Jesse Davidson wrote:
> Up until recently, this has worked fine, and any time a reply was made
> to a ticket, the web interface would note in the ticket history that
> an outgoing e-mail was recorded. Now, the web interface says nothing
> below the reply and no e-mail is sent to the requestors. Other e-mail
> traffic (such as when a ticket is created) functions perfectly. I have
> debugging enabled, and for each ticket reply I see this in the log:
> 
>  
> 
>                 [Mon Oct  7 20:21:15 2013] [debug]: Skipping Scrip #15
> because it didn't Prepare (/opt/rt4/sbin/../lib/RT/Scrips.pm:237)

This is caused by a failure of a template to compile.  Look at the
template on scrip #15, and check that it has no compilation errors
displayed at the top.

We now have a branch that will log this category of error with a more
explicit message.
 - Alex