[rt-users] Adding emails to Tickets.

[Bryon Baker]

Thanks for the quick response Ruslan.

If I am reading the doc correctly it looks like this extension creates a new ticket.  This looks good for another reason but I don’t want to create a new ticket.  I may have some users that will reply with the ticket number not in the subject, but the ticket number will be in the body of the email.  When this happens I want the email added to the ticket as a transaction.

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  •  262-783-6261 ext. 2296
bbaker at copesan.com<mailto:cstephan at copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"

From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf Of Ruslan Zakirov
Sent: Wednesday, October 09, 2013 12:38 PM
To: Bryon Baker
Cc: RT Users (rt-users at lists.bestpractical.com)
Subject: Re: [rt-users] Adding emails to Tickets.

Hi,

Not a scrip. Take a look at RepliesToResolved extension [1]. You can borrow a lot and I know for sure it will work.

On Wed, Oct 9, 2013 at 5:14 PM, Bryon Baker <bbaker at copesan.com<mailto:bbaker at copesan.com>> wrote:
I know that RT will append emails to tickets when the subject line contains a ticket number this is working great.  I would like to take this a step further and have RT looking in the content of the email and do the same procedure.

What do I need in a scrip to make this happen?

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  •  262-783-6261 ext. 2296
bbaker at copesan.com<mailto:cstephan at copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"



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Best regards, Ruslan.
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