[rt-users] New Users and permissions

[LAW Andy]

We ran for many years on a copy of RT 3.6.5 and I had a procedure that I could run through whenever I needed to add a new user, group and queue to the system. Around 10 months ago, we bumped to the 4.0 series and everything seemed to go OK. Now - for the first time in this new installation - I need to add a new set of users and I've hit a hideous wall. I hope that someone out there can help me!

I can successfully create the new user, with a password, and have checked the boxes marked "Let this user access RT" and "Let this user be granted rights (Privileged)". I can see the user in the list of active users and can add them to groups. I can use the password that has been set to log in to the system as if I were the user. However, the user is not able to reset their own password.

Now, I *know* that this is because the account needs to have the ModifySelf permission and I know where I would have gone to do that in the 3.6.5 system but I'm struggling in this 4.0.10 version.

If I head to where I *think* I should be which is:

Tools -> Configuration -> Global -> User Rights

then I see a list of users which does not contain the new user account. If I try to add the user to that list using the ADD USER box at the bottom of the list, nothing happens (well, stuff *does* happen with calls back to the server, but nothing *useful* happens and the displayed list doesn't change)

So, I'm stumped.

Am I looking in the wrong place or is this a bug I've uncovered (or is it a known bug)?

Thanks for any help you can provide.


Later,

Andy Law
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Yada, yada, yada...

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